Quality policy
hpmgroup with the support of our suppliers believes in working closely with our clients to form a long lasting relationship. Through utilising our drive for customer satisfaction with our in depth of market knowledge, our company’s policy is to demonstrate quality and value in supporting all our clients with a validation source that offers total compliance. It is our policy to supply products and services that fully and consistently meet the agreed individual requirements of our customers, ensuring they comply with defined standards and applicable regulatory requirements, are fit for purpose, and provide complete satisfaction. Our aim is for continual improvement through the involvement and participation of all employees, and other interested parties. To meet this commitment, the company has documented, implemented and will maintain a quality management system appropriate to the purpose of the company, which sets out to meet the requirements of BS EN ISO 9001:2008 appropriate to the expected level of customer satisfaction. Quality objectives have been established, communicated, understood and implemented at all levels throughout the organisation. This policy is reviewed at least once per annum at the relevant management review meeting for suitability and effectiveness. All employees are aware of this policy; understand it, and their individual responsibilities within it, having had it explained to them within 21 days commencement of work with the company and by an appropriate ongoing programme of training and awareness enhancement.
This policy is displayed in suitable areas within the company's premises.
Richard MortimerManaging Director
t: 0191 300 6941 f: 0191 300 6943 w: www.hpm.uk.com e: info@hpm.uk.com
Registered Office - as above • Vat Number 440940661 • Company Number 1906031
